Refund and cancellation
Last updated: 17 October 2026
1. How you pay
Strukt AI has no subscription. The Free model is free to use, and paid features use credits that you buy in packs (2,000 credits for ₹200). Credits do not expire while your account is active. There is nothing to cancel: you only pay when you buy a pack.
2. Credit packs
- Credits are a prepaid digital good. Credits that have already been used or consumed are non-refundable.
- An unused credit pack may be refunded within 7 days of purchase if no credits from that pack have been consumed, at our discretion.
3. Erroneous or duplicate charges
If you were charged in error, charged more than once, or charged for a service you did not receive, contact us within 7 days. We will investigate and refund any eligible amount.
4. How to request a refund
Email [email protected] from your registered email address, including your payment or order ID. We aim to respond within 3–5 business days.
Approved refunds are issued to your original payment method through our payment provider (Razorpay) and typically appear within 5–7 business days.
5. Early access
Strukt AI is an early-access product, and AI-generated outputs and credits are delivered and consumed immediately. Please try the free tier to evaluate the Service before purchasing.
This policy is governed by the laws of India. Questions? [email protected]